• Return Charges: To return an order due to dissatisfaction, you must pay either INR 200/- or 10% of the order value (whichever is higher). This fee is non-refundable.
• Damaged Items: If the product is damaged during transit, you can return it.
• Unboxing Video Requirement: A complete unboxing video is required as proof while receiving your parcel. Without this, return requests will not be accepted. If the parcel is already unboxed, do not accept it from the delivery person.
• Incorrect Product: If you receive a product different from what you ordered at royaloptics.in, we will replace it at no extra cost. However, if the product matches your order, no return or refund will be applicable.
• Customized Products: Customized items such as eyeglasses and contact lenses are non-returnable and non-refundable.
• Contact Lenses: Only sealed contact lenses can be returned, and return charges will apply.
• Refund Policy: Refunds apply only to eyewear frames (excluding sunglasses). Return charges will be deducted.
• Processing Time: Inspection of the returned item will take 4 working days. If the claim is valid, the refund will be processed within 3-4 working days.
• Out-of-Stock Orders: If an ordered product is out of stock, we will cancel the order and provide a full refund.
• Empty Parcel Claims: If you receive an empty parcel, a full refund will be issued only if you provide an uninterrupted video clip showing the parcel from receipt to unboxing, including its condition at delivery.
• Sale Items: Products purchased on sale are not eligible for return or refund.
• Order Processing: We require approximately 2-3 working days to complete and pack your order before shipment.
• Domestic Shipping (India): Estimated delivery time is 5-7 working days.
• International Shipping: Estimated delivery time is 12-15 working days.
• Package Safety: If the package is open or tampered with upon delivery, please do not accept it.
• Contact & Address:
ROYAL OPTICIANS, 1169, 6 Tooti Chowk, Main Bazar, Pahar Ganj, New Delhi, Delhi, India – 110055.
• Cancellation Charges: If you wish to cancel your order, a cancellation fee of 5% of the invoice amount will be applicable.
• Order Processing: Once the order has been processed, cancellation is no longer possible.